Industry accepted definitions of quality are “conformance to requirements” (from Philip Crosby) and “fit for use” (from Dr. Joseph Juran and Dr. W. Edwards Deming). These two definitions are not inconsistent.Meeting requirements is a producer
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Quality Control and Quality Assurance
Very few individuals can differentiate between quality control and quality assurance. Most quality assurance groups, in fact, practice quality control. This section differentiates between the two, and describes how to recognize a control practice from ...
Read MoreThe Three Key Principles of Quality
Everyone is responsible for quality, but senior management must emphasize and initiate quality improvement, and then move it down through the organization to the individual employees. The following three quality principles must be in place for quality ...
Read MoreCost of Quality
The cost of quality (COQ) is the money spent beyond what it would cost to build a product right the first time. If every worker could produce defect-free products the first time, the COQ would be zero. Since this situation does not occur, there are cos...
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